In the rare case that your Nicola Claire Ceramics purchase has arrived damaged, faulty or incorrect please contact me and include an image of your item, and in the case of damaged items: an image of the packaging too.

I will do my very best to accommodate you in these situations and want you to be happy with your new handmade treasure!

Please note that change of mind returns will not be accepted and any minor flaws that do not affect the utility of the piece are considered makers marks and are part of the handmade process (these actually make your item even more unique and special!). Each item is rigorously checked before being listed for sale by the strongest critic there is, myself!

Please email: